Helen Setchell

User Experience and Content Architect Coordinator
Forecast Department, User Outreach and Engagement, ECMWF Liaison and Outreach

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Profile
Summary: 

Helen is an experienced digital lead with over 25 years' experience managing large, complex websites and collaborative digital initiatives in higher education, research, and government. She is able to draw on a usefully diverse background covering content and user experience (ux), computing and information systems, marketing and communication, finance, teaching/training, and people and project management.

Helen has been an invited speaker and panelist on the topics of multi-channel engagement, social media governance, low cost digital, digital organisation and collaboration, and digital measurement.

Professional interests: 
  • Content strategy
  • User experience, usability, design
  • Information architecture
  • Content technology, systems and processes
Career background: 

Job history

  • 2009 - 2013: Head of Digital (Web and New Media) at University of Reading
  • 2008 - 2009: Senior Web Services Officer at Bracknell Forest Borough Council
  • 2000 - 2007: Website Manager at University of Nottingham
  • 1997 - 2000: Information Officer / Webmaster at Nottingham Trent University

Earlier in her career, Helen worked as a university lecturer, an IT trainer, and as an outreach officer.

Education

  • 2001: MSc Computing Systems
  • 1996: PGCE Secondary Mathematics
  • 1994: BA (Hons) Accounting and Finance

Other qualifications

  • DSDM Agile Project Manager
  • Prince2 Practitioner
  • ILM Management
  • ITIL 2007 Edition (v3)
Publications

thumbnail photo of Helen Setchell